Your terms and conditions of use

The first is to build trust, if we do not know, can extend info about who we are following this link. About us?.

If you need to know more about our conditions of sale you can continue reading and serve with any questions you soon on our phone +0034 976 308 366.


What form of payment can be used?

Card payment

How I can pay by credit card?
The customer must follow the instructions on the screen, providing the number of credit card, expiration date and security code. Our process is known as "Safe Bank".

Is it safe to pay by credit card?
As electronic payment system, is attached to the payment gateway ecommerce La Caixa. All data provided for this purpose is encrypted under the SSL (Secure Socket Layers) to ensure maximum security for them.

Why you are rejected my credit card?
Your card may be rejected by one of the following reasons:

- The card may have expired. Check that your card does not exceed the validity date.
- You may have been reached the limit of the card. Check with your bank card has not exceeded the amount allowed for purchases.
- Maybe some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
- Accounts with secure payment? If not, contact your bank to provide you this service which will guarantee security on your online purchases. Although we do not have, the platform will let you make up to three purchases without the security code, at your own discretion and knowledge.


Where I can pay cash on delivery?
In all the national and international level except Ceuta, Melilla and the Canary Islands and our supplier supports no such payment.

When will I have to pay?
Payment will be made in cash at the time of order delivery through the transport company making the delivery.


Who can use it?
PayPal allows consumers to send an email address online payments safely, easily and quickly.

What is it based?
The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who do not meet them traditional payment mechanisms.

DELIVERY & shipping

Where the purchase made is delivered? delivery orders at the registered office or place where the purchaser indicates on the order form, in any case not performing to PO.
The customer can also pick up your order at our store


How quickly will my order out?

Orders placed before 17:00 on the day depart. Except Fridays it is until 14:00. outside these hours it moves to the next business day.

Estimated delivery times:

He sent International Europe
Fast delivery via courier. Estimated delivery time: 1 to 7 working days. They are sent using only take effect if more.

Shipments to mainland Spain and Portugal
Shipping by SEUR. Estimated time: 24 hours.

Shipments to the Balearic Islands
Shipping by SEUR. Estimated delivery time: 48-72h working days.

Shipments to the Canary Islands, Ceuta, Melilla
Shipping by Mail. Estimated delivery time: 4-5 days. In these destinations, possible customs retentions not count towards the commitment deadline.

Delivery Premium Zaragoza
If the delivery address belongs to the town of Zaragoza, you can benefit from an express delivery.
All orders placed between 9.00hy 17.30 (Friday to 14.30) will be delivered within a maximum of 2 hours.

Picked up at the store
You can also come and pick up your order at our store
Our hours are DE10 has 13.30 from 17.00 to 20.00 from Monday to Friday, Anayet Vertical Thomas Street Pelayo, 32-34. Local 50009 Zaragoza Phone: 976 308 366

How much are the shipping costs?
Spain and Portugal for orders over € 60 will not have shipping costs. For orders below € 59.99 shipping cost will be 5.15 €.

International shipments to higher shipments to € 100 will not have shipping costs. For orders below € 59.99 shipping cost will be 10 €


How I can make a change?
If you receive a wrong, defective product, in disrepair, or is not your size, please contact us immediately through [email protected] have a free exchange of products for these cases: in the shortest possible time ( 24-48 hours for 3-7 days to rest of Europe) sent to you a messenger to pick the wrong or defective product and you will be given both a new product at no cost to you.

When is a voluntary return?
Voluntary return is considered when the item is in perfect condition but the customer is not convinced.

How many days are available?
The customer has 30 days to return the product.

What state must find the order?
The product must be in perfect condition, with original packaging and labeling.

How much does a return?
When the return is caused by defects in material, the cost is free.
On the other returns we take care of transport. These costs will be 10 € and will be deducted from the refund of the product. It is available in a voucher for future purchases for you.

When will I receive my refund?
When we receive the packet and ensure it is in good condition, we refund the amount by check or wire transfer.
Fertilizers payments made by credit card or Paypal will be returned by the same means.
Fertilizers in cash will be returned by personal check in after 15 or 30 days each month.

Special cases
Purchases during the Christmas season (December-January) has a repayment period extended if you make the purchase in early December has until January 15 to change its product.


What guarantee have purchased products? customers benefit from the guarantee of the various manufacturers of the items offered on the web.
In case of defective product, shall, as appropriate, repair, replacement, price reduction or termination of contract. These efforts will be free to the consumer and user. liable for faults that become apparent within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

What is not included in the warranty?
Defects or damage due to incorrect use or manipulation of material or wear caused by normal use. Also excluded from this warranty are shortages in the functionality of the items, due to limited conception of them.


What is the customer's responsibility?

Mountain activities and / or vertical jobs are inherently dangerous, so can cause injuries. It is your responsibility to be technically trained to use materials that distributed.


Where you can interpret these terms?
These Terms are governed by Spanish law. The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile. Also, as an entity attached to TRUST ONLINE and the terms are Ethical Code, in case of disputes relating to recruitment and online advertising, protection of minors and accessibility, the user can go to system-court settlement of disputes of TRUST ONLINE (, embodied in the Jury of Advertising and the National Consumer Arbitration Board.